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DO NOT be scammed into joining the BBB.

★★ signal-medium   r/smallbusiness  ·  ↑ 290  ·  💬 77  ·  2025-09-02  ·  kw: hours every day  ·  open on reddit ↗
your rating:
Tool
Better Business Bureau (BBB)
Issue
BBB membership sales used high-pressure tactics, charged full year upfront despite request for monthly, and attempted to deny refund within 120-day cancellation window with contradictory claims about owed fees and refund eligibility.
Cost
unstated
Recommendation
none
Date context
2025-09-02
extracted with
anthropic/claude-haiku-4.5 · 2026-05-08

Body

This is a lessons learned I wish I didn't have to share. A few months ago, I started a simple creative solo local business as a side gig, and as soon as I had joined my local Chamber of Commerce, I got spammed with calls from the BBB that made me think I was missing out. Their salesman was very good in making me feel like there was an urgency to address this. After a lot of back and forth, I hate to admit that I got ~~coerced~~ convinced into getting a membership with them. They charged me for a full years amount even though I asked for a monthly (to test it out). After a very angry phone call, I convinced them to refund me the full amount and put me on a monthly plan, again to test it out. However, my instincts made me INSIST on having a written confirmation by the salesman that I have 120 days to cancel and have a full refund emailed to me. I'm so glad I did. I put a calendar reminder in about 3 months to cancel the membership (because the plan was always to get out of this mess). The time has come, and after replying to that same email confirmation of a refund, I gave them a call to start the process. The same guy tried to pull on the sleazy salesman tactic, which I was having none of, and he was trying very hard to get me off the phone call. First by saying I actually OWED them hundreds of dollars for the remainder of the year, then switched to saying they'll leave me active for another month and then maybe cancel, neither of which he had any ground to stand on. Finally, when he said they'll just cancel the membership with no refund it's been over 90 days, I asked him to help me understand what part of (copy/pasta from the email) "*If you decide to cancel your membership, we will refund the dues that you have paid, up to 120 days. Any cancellation beyond 4 months, no refund will be given on any dues paid to that point*" does this apply to? He flat out asked me if I have that in writing, to which I pointed back to the very email he wrote to me and I replied to. This sleazy salesman said they'll cut me a check, he's very busy and has to get back to work, then ended the call immediately before I said another word. I'm now keeping my eye on my credit cards, waiting to confirm my cancellation, and then will block every BBB number that calls me. THE BETTER BUSINESS BUREAU IS A SCAM ORGANIZATION. DO NOT EVER BECOME A BUSINESS MEMBER.

Top comments (4)

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[score=215] cu4tro
BBB is just boomer yelp.
[score=68] Ok-Assumption-1083
I suggest you report them to the Better Business Bureau! Oh wait...
[score=21] wamih
Yea, they are in the same group as yelp