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I was recently made aware that it is against the Etsy buyer policy to order without reading the listing description (which makes perfect sense unless actively trying to gamble with disappointing oneself), and recently had a terrible customer who obviously didn’t even read the full title of the listing, and made multiple assumptions about the product (custom pillow case - she was mad that it didn’t come with a pillow, and was also mad that the example color splash image wasn’t included with her custom text, even though above the personalization box I have a disclaimer that it’s just for example to show full color capability).
Anyway, so she didn’t reach out via messenger prior to leaving a 1 star review, listing things about the order which are described right at the beginning of the listing description. I reported the review, citing buyer policy, and it was removed within a week! This is great news, and I hope it helps some of you.
EDIT:
When reporting, I used the “Objectionable Language” option.
Entered info as “Customer obviously did not read item description prior to ordering, in breach of Etsy buyer policy.”
I’ve reported reviews in the past dealing with shipping issues out of my control (3rd party) and they weren’t removed. I think it depends on the Etsy agent assigned to the report. Luck be in your favor.
Regarding the policy snippet:
“Purchasing an Item on Etsy
When you buy from a shop on Etsy, you’re directly supporting an independent business, each with its unique listings, policies, and processing times. By making a purchase from a seller on Etsy, you agree that you have:
1. Read the item description and shop policies before making a purchase;
2. Submitted appropriate payment for item(s) purchased; and
3. Provided accurate shipping information to the seller.”
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