Avoid Square at all costs.

This is INSANE. I can’t believe I am having to post this, but I hope it helps others. After two years of processing payments, with zero notice, and zero reason given Square closed our account Saturday in the middle of the day. I wish I could say we are alone, so many folks have posted on the BBB that this makes me think that this isn’t just immoral, it maybe isn’t legal. Having customers waiting in line and no phone support till Monday, we emailed like hell trying to get ahold of someone, anyone, to explain why. The response? “After a comprehensive review of your account, we have determined that we are still unable to process payments for your business. Our decision to deactivate your account is final. We understand that it can be frustrating to have your account deactivated. However, due to security concerns and the obligations of our agreements with card networks and other financial institutions, we cannot provide additional details. For more information about our policies on this matter, please review sections 12 and 13 of our General Terms of Service.” My partner and I are literally gutted. On top of that, our funds are frozen in the account till August and we are potentially facing bankruptcy because we did our banking, savings, everything with square. We are scrambling, but as a small business this has completely and utterly put us in a bind that I can’t believe we would ever face. I can’t believe this is allowed, I am in such shock. How am I going to make payroll? How are we going to be able to pay our rent? We have been in business for two years, never once had a chargeback - Not. A. Single. One. And they can’t even tell us why? Complete BS. I hope everyone who reads this takes it as a warning and avoids Square at all costs. I know I am not alone in reading reviews now, but I (like many) feel duped into trusting what I thought was a reliable service. Does anyone have any suggestions as to what we should do?